FAQs

Frequently Asked Questions

How can I contact SUSTAINÉ?

You can reach us at info@shopsustaine.com.
Our support team is available to assist you with any questions before or after your purchase.

Do you ship internationally?

Yes, we currently ship worldwide.

Where do you ship from?

Orders are fulfilled from our international warehouse to ensure consistent availability of our products.

Can I change or cancel my order?

We begin processing orders quickly, so changes or cancellations must be requested within 12 hours of placing your order.
After this time, your order may already be in transit. You can still return your item once received in line with our return policy.

What payment methods do you accept?

We accept all major payment methods, including:

• Visa
• Mastercard
• American Express
• PayPal

When will my order be processed?

Orders are processed within 1–3 business days (Monday to Friday).
Please allow additional time during busy periods such as holidays or promotions.

How long does delivery take?

Due to demand, delivery typically takes 1-3 weeks.
You will receive tracking details once your order has been dispatched.

What if my order doesn’t arrive?

If your order has not arrived within 30 days of shipping, please contact us and we will arrange a resolution, including a replacement or full refund where applicable.

Will I be charged customs or import fees?

Depending on your location, customs duties or import taxes may apply.
These charges are determined by your local customs authority and are the responsibility of the customer.